Bought from Amazon, they accidentally charged me 6 times for 1 item, my bank declined 5 of the charges and now Amazon has sent me to collections for those 5 extra charges. What do I do? - So, i bought a (one) kitchen knife off Amazon and they sent it to me no problem. But i noticed they charged me 6 times for the purchase. I called them multiple times and each time they told me they couldn’t see 6 charges, only one charge, and to take it up with my bank. I did and my bank reversed 5 of the charges.
Now Amazon has sent me to collections 5 times for the declined charges.
What should I do?
For info, i am in the US.

Edit: I emailed jeff@amazon.com and it got booted back to me as being an un-monitored email. But cs-reply@amazon.com did reply back with an auto received email. Next step is BBB, will report back how that goes for anybody with this issue in the future.
I’ll also attempt to wade through customer service in the app again to see if I can get that to work during business hours on Monday.

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