Qantas is Australia’s national airline and one of the oldest and largest in the world. It has been facing some challenges and controversies in recent years, especially due to the impact of the COVID-19 pandemic on the aviation industry. Here are some of the main issues that Qantas is dealing with:
Profit and loss: Qantas has reported a huge annual profit of $1. 7 billion for the last financial year, after three years of losses during the pandemic. The airline says its profitability is due to “incredibly robust” demand for travel after the pandemic, as well as cost-cutting measures, government support and lower fuel prices1. However, some customers have accused Qantas of profiting at their expense, by reducing services, increasing fares and fees, and delaying refunds and compensation for cancelled and delayed flights2.
CEO succession: Qantas’s long-serving CEO Alan Joyce has announced that he will retire earlier than planned, on September 6, 2023. He will be replaced by Vanessa Hudson, who is currently the chief financial officer of the Qantas Group. Joyce has been credited with transforming Qantas into a profitable and resilient airline, but he has also faced criticism for his high salary, his handling of industrial disputes and his support for controversial causes.
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Hudson will inherit a challenging role, as she will have to deal with the ongoing effects of the pandemic, as well as competition from other airlines and changing customer expectations4.
Industrial action: Qantas has been involved in several disputes with its workers over pay and conditions, which have resulted in strikes and legal battles. The most recent one involves the pilots of Network Aviation, a subsidiary of Qantas that operates charter flights for mining companies in Western Australia. The pilots are unhappy with their wages and working hours, which they say are lower and longer than those of their counterparts in other Qantas subsidiaries. They have planned to go on strike on October 4, 2023, which could disrupt the operations of major mining companies in the state5. Qantas has accused the pilots’ union of bullying and harassing its members, and has sought an injunction from the Fair Work Commission to stop the strike.
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